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Webinars |
| Direct from the FTC and FCC: Hear a Unique Perspective on Contact Center Regulations |
October 26, 2011 |
| 1 hour webinar with Attorney Joseph Sanscrainte and industry expert Ryan Thurman |
| TCPA Update: Past, Present, and Beyond |
August 24, 2011 |
| Hear a recording of a 1 hour online discussion with compliance experts David Kaminski and Ryan Thurman. |
| Top 10 Compliance Strategies |
June 23, 2011 |
| Hear a recording of a 1 hour online discussion with compliance experts Michele Shuster, Joe Sanscrainte and Ryan Thurman. |
| Current Federal and State Issues |
April 20, 2011 |
| Hear a recording of a 1 hour online discussion with compliance experts Joe Sanscrainte and Ryan Thurman. |
| 2011 Legal Review |
February 17, 2011 |
| Hear a recording of an 1 hour online discussion with compliance experts Joseph Sanscrainte and Ryan Thurman. |
| Top 10 Compliance Mistakes - How to Avoid Investigations |
November 10, 2010 |
| Hear a recording of a 1 hour online discussion with compliance experts Ryan Thurman
and Michele Shuster. |
| Top 20 Compliance Questions |
September 29, 2010 |
| Hear a recording of a 1 hour online discussion with compliance experts on the Top 20 Compliance Questions. |
| How to Build an Effective Compliance Program |
July 28, 2010 |
| Hear a 1 hour recording of an online discussion with compliance experts Ryan Thurman
and Joseph Sanscrainte on building an effective compliance program. |
| Enforcement - the View from the Inside |
June 10, 2010 |
| Hear a 20 minute excerpt covering key points of Enforcement with compliance experts Michele Shuster and Ryan Thurman. |
| FTC Enforcement and Fines - Lessons Learned |
April 6, 2010 |
| Listen to industry experts Joe Sanscrainte and Ryan Thurman give a 1 hour informative compliance webinar on FTC enforcement. |
| FTC DNC Report: Stats you need to know |
January 21, 2010 |
| Hear a recording of a 1 hour online discussion with compliance experts Joseph Sanscrainte and Ryan Thurman. |
| State Laws You Need to Know |
November 17, 2009 |
| Hear a recording of a 1 hour online discussion with compliance experts Ryan Thurman and Joseph Sanscrainte. |
| The Obama FTC: Enforcement Trends and Hot Button Issues |
September 17, 2009 |
| Hear a recording of a 1 hour online discussion with compliance experts Michele Shuster and Ryan Thurman. |
| It's About Time! The Next Generation Tools for Telemarketing Compliance. |
June 30, 2009 |
| Hear a recording of a 1.5 hour online discussion with compliance experts Joe Sanscrainte and Ryan Thurman. |
| Federal and State Legislative Update: The Laws You Need to Know |
May 12, 2009 |
| Hear a recording of a 1 hour online discussion with compliance experts Ryan Thurman and Joseph Sanscrainte. |
| Using Predictive Dialers: The Laws You Need to Know |
March 4, 2009 |
| Hear a recording of a 1.5 hour online discussion with compliance experts Michele Shuster and Ryan Thurman. |
| ADAD, EBR, B2B, and DNC: the Alphabet Soup of Compliance |
September 10, 2008 |
| Hear a recording of a 1 hour online discussion with compliance experts Ryan Thurman
and Joseph Sanscrainte. |
| Misunderstood Regulations and Compliance Myths |
July 23, 2008 |
| Hear a recording of a 1 hour online discussion with compliance experts Ryan Thurman and Joseph Sanscrainte. |
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White Papers |
| FTC FAQ |
August 1, 2010 |
| By Federal Trade Commission. Q&A for Telemarketers and Sellers About the Do Not Call Provisions of the FTC's Telemarketing Sales Rule. |
| Do-Not-Call White Paper |
June 1, 2010 |
| A compilation of excerpts from seminars produced by the American Teleservices Associations (ATA)
and the American Resort Development Association (ARDA) on the issues and concerns facing the telemarketing community
in staying compliant with "Do Not Call" regulations. |
| White Paper on Call Monitoring Law in the United States |
April 7, 2009 |
| By Joseph Sanscrainte. A thorough examination of the key compliance issues for the teleservices industry with regard to the confusing patchwork of state and federal rules governing, variously, "eavesdropping," "wiretapping," "intercepting" and "recording" of phone conversations. |
| Offshore Call Centers Face Compliance Challenges but also Offer Tremendous Opportunities |
November 6, 2008 |
| By Ryan Thurman. Provides detailed compliance advice and best practices for offshore and near shore call centers. |
| What does a Canadian telemarketer have to do? |
October 31, 2008 |
| New rules and a National Do Not Call list are in effect as of September 30, 2008.
This white paper explains in detail the obligations under this new law. |
