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Webinars |
| FTC DNC Report: Stats you need to know |
January 21, 2010 |
| Hear a recording of a 1 hour online discussion with compliance experts Joseph Sanscrainte and Ryan Thurman. |
| State Laws You Need to Know |
November 17, 2009 |
| Hear a recording of a 1 hour online discussion with compliance experts Ryan Thurman and Joseph Sanscrainte. |
| The Obama FTC: Enforcement Trends and Hot Button Issues |
September 17, 2009 |
| Hear a recording of a 1 hour online discussion with compliance experts Michele Shuster and Ryan Thurman. |
| It's About Time! The Next Generation Tools for Telemarketing Compliance. |
June 30, 2009 |
| Hear a recording of a 1.5 hour online discussion with compliance experts Joe Sanscrainte and Ryan Thurman. |
| Federal and State Legislative Update: The Laws You Need to Know |
May 12, 2009 |
| Hear a recording of a 1 hour online discussion with compliance experts Ryan Thurman and Joseph Sanscrainte. |
| Using Predictive Dialers: The Laws You Need to Know |
March 4, 2009 |
| Hear a recording of a 1.5 hour online discussion with compliance experts Michele Shuster and Ryan Thurman. |
| ADAD, EBR, B2B, and DNC: the Alphabet Soup of Compliance |
September 10, 2008 |
| Hear a recording of a 1 hour online discussion with compliance experts Ryan Thurman
and Joseph Sanscrainte. |
| Misunderstood Regulations and Compliance Myths |
July 23, 2008 |
| Hear a recording of a 1 hour online discussion with compliance experts Ryan Thurman and Joseph Sanscrainte. |
|
White Papers |
| White Paper on Call Monitoring Law in the United States |
April 7, 2009 |
| By Joseph Sanscrainte. A thorough examination of the key compliance issues for the teleservices industry with regard to the confusing patchwork of state and federal rules governing, variously, "eavesdropping," "wiretapping," "intercepting" and "recording" of phone conversations. |
| Offshore Call Centers Face Compliance Challenges but also Offer Tremendous Opportunities |
November 6, 2008 |
| By Ryan Thurman. Provides detailed compliance advice and best practices for offshore and near shore call centers. |
| What does a Canadian telemarketer have to do? |
October 31, 2008 |
| New rules and a National Do Not Call list are in effect as of September 30, 2008.
This white paper explains in detail the obligations under this new law. |
| Do-Not-Call White Paper |
January 24, 2007 |
| A compilation of excerpts from seminars produced by the American Teleservices Associations (ATA)
and the American Resort Development Association (ARDA) on the issues and concerns facing the telemarketing community
in staying compliant with "Do Not Call" regulations. |
