La. R.S. 45:831
§ 831 Written contract required; cancellation
A.
The purchase of items pursuant to a solicitation made by a telephonic seller or salesperson shall be
final only upon receipt by the seller of a written contract which is signed by the purchaser and which meets
the requirements of this Section. Such contract shall contain the following:
(1)
A description of any item purchased which matches the description of such item principally used in the
telephone solicitation.
(2)
The value or worth of any item purchased and the basis for such valuation.
(3)
All terms and conditions which the purchaser must satisfy in order to receive any item purchased.
(4)
The odds, if ascertainable, for a given purchaser to receive any gift, prize, or other item.
(5)
If a purchaser is to receive fewer than all gifts, prizes, or items described by the seller, either of
the following:
(a)
The manner in which the telephonic seller decides which such items a given purchaser is to receive.
(b)
The odds, if ascertainable, for a given purchaser to receive each such item.
(6)
An explanation of the rights of the purchaser with respect to cancellation of the contract and a
statement indicating when notice of cancellation is to be sent.
(7)
The following statement, printed in at least twelve-point type, immediately preceding the signature
line:
"YOU ARE NOT OBLIGATED TO PAY ANY MONEY UNLESS YOU SIGN THIS CONTRACT AND RETURN IT TO THE TELEPHONIC
SELLER."
B.
No contract made pursuant to this Section shall exclude from its terms any oral or written
representation made by a telephonic seller or salesperson to the purchaser in connection with the purchase.
C.
A telephonic seller who makes or engages a salesperson to make a telephone solicitation shall not seek
or receive compensation of any nature from a purchaser, including submitting a charge to a credit card account
of a purchaser, until the telephonic seller receives the signed contract required by this Section from the
purchaser.
D.
Upon receipt of the signed contract required by this Section, the telephonic seller shall send written
confirmation of the sale to the purchaser.
E.
The purchaser shall have the right to cancel any contract with a telephonic seller within three business
days after the purchaser receives the confirmation required by this Section. Notice of such cancellation shall
be written but need not take a particular form and shall be sufficient if it indicates, by any form of written
expression, the name and address of the purchaser and the stated intention of the purchaser not to be bound by
the contract. Such notice shall be sent to the telephonic seller by certified mail, return receipt requested,
and shall be effective when mailed by the purchaser. If the telephonic seller has not provided an address for
receipt of such notice, cancellation shall be effective upon mailing the notice to the consumer protection
section of the Department of Justice.
F.
(1)
If a telephonic seller violates any provision of this Chapter in making a sale or fails to deliver
any item purchased within thirty calendar days of receipt of the confirmation, the purchaser may cancel the
contract. Any consideration paid to the telephonic seller shall be returned to the purchaser within fourteen
days of giving notice of such cancellation to the seller. Notice of such cancellation, which may be written or
oral, need not take a particular form but shall be sufficient if it indicates the stated intention of the
purchaser not to be bound by the contract.
(2)
Upon receipt by the purchaser of any consideration paid to the telephonic seller, the purchaser shall
return any items received by him to the telephonic seller. The cost of returning such items shall be borne by
the telephonic seller by providing or guaranteeing payment for return shipping. However, if such payment is
not provided or guaranteed by the telephonic seller, the purchaser shall have the right to keep the items
received without further obligation or payment.
G.
The provisions of this Section shall not apply to either of the following:
(1)
A sale in which a telephonic seller gives a full refund to the purchaser for the return of undamaged
and unused items within seven days after receipt of the items by the purchaser if the telephonic seller
processes the refund within thirty days after his receipt of the returned items.
(2)
A sale in which a purchaser gives notice of cancellation of services to the telephonic seller within
seven days after receipt of the items by the purchaser if the telephonic seller processes the refund within
thirty days after his receipt of the returned items.
