52 Pa. Code § 63.60
§ 63.60. Automatic Dialing Announcing Devices (ADAD)
(a)
Upon receipt
of a complaint in which the complainant can identify the ADAD user, the public
utility shall inform the ADAD user of the service standards set forth in subsection (b).
A subsequent complaint may result, after notice, in suspension of the ADAD
user's service.
(b) A public utility may
not knowingly permit an ADAD to be connected or operated over its network unless
one of the following applies:
(1)
A prior written agreement
exists between the called and calling parties.
(2)
The ADAD is used in
accordance with the following standards:
(i)
Within 10 seconds
after the called-party terminates the call, the ADAD automatically shall create
a disconnect signal or an on-hook condition allowing the called-party's line
to be released. The ADAD shall terminate calls completed and a disconnect or
an on-hook condition shall be created within 15 seconds of termination.
(ii)
The recorded message
shall begin with, or be preceded by, a statement announcing the name, address
and call-back telephone number of the calling party, the nature and purpose
of the ensuing message, and the fact the message is a recording.
(iii)
No calls are permitted
to be made to emergency telephone numbers of hospitals, fire departments, law
enforcement offices or other entities providing emergency services.
(iv)
No calls may be made
on a Sunday before 1:30 p.m. or after 9 p.m. or before 9 a.m. or after 9 p.m.
during the remainder of the week.
(v)
The public utility
shall make a determination either at the time of application for use or at the
time the utility becomes aware of the use of the ADAD that no substantial impairment
of service will occur as a result of the use of ADAD.
