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AGRICULTURE, TRADE AND   CONSUMER PROTECTION
CHAPTER ATCP 127. DIRECT   MARKETING
SUBCHAPTER V -- TELEPHONE   SOLICITATIONS; NO-CALL LIST
Wis. Adm. Code ATCP 127.80
ATCP 127.80 Definitions

In this subchapter:

(1) "Basic local exchange service" has the meaning given in s. 196.01 (1g), Stats.

(2) "Client" means a person who has a current agreement to receive, from the telephone caller or the person on whose behalf the call is made, property, goods or services of the type promoted by the telephone call. Note: For example, if a local telephone service provider encourages a current customer to purchase other local telephone services, the customer is a current "client" under this definition. But a local telephone service customer is not a current "client" when the local telephone service provider encourages that customer to purchase long distance telephone services.

(3) "Nonresidential telephone customer" means a person, other than a residential customer, who receives telecommunications service from a telecommunications utility.

(4) "No--call list" means a list compiled and distributed according to s. ATCP 127.82.

(5) "Residential telephone customer" means an individual in this state who receives basic local exchange service from a telecommunications utility.

(6) "Telephone call" means a voice communication over any part of the electromagnetic spectrum to customer premises equipment. Note: If a telecommunications provider initiates a voice communication with a customer during a telephone conversation between the customer and a third party, the telecommunications provider has initiated a "telephone call" as that term is used in this subchapter.

(7) "Telephone line" means a circuit or channel, including a voice grade equivalent channel, that is derived from a line, cable or digital facility, and that may be used to make a telephone call.

(8) "Telecommunications service" has the meaning given in s. 196.01 (9m), Stats.

(9) "Telecommunications utility" has the meaning given in s. 196.01 (10), Stats., and includes an "alternative telecommunication utility" as defined in s. 196.01 (1d), Stats.

(10) "Telephone solicitation" means an unsolicited telephone call for the purpose of encouraging the call recipient to buy property, goods or services, or that is part of a plan or scheme to encourage the call recipient to buy property, goods or services. "Telephone solicitation" does not include any of the following:

(a) A telephone call encouraging the call recipient to buy property, goods or services from a nonprofit organization if all the following apply:

1. The nonprofit organization complies with subch. III of ch. 440, Stats., if applicable.

2. Sale proceeds, if any, are exempt from Wisconsin sales tax and federal income tax. Note: The definition of "telephone solicitation" applies to phone calls promoting sales, not charity donations. But it may cover charity solicitations that are really part of a plan or scheme to sell property, goods or services. Subchapter III of ch. 440, Stats., regulates charitable solicitations. Telephone calls promoting sales by nonprofit organizations are exempt if the sale proceeds are exempt from Wisconsin sales tax and federal income tax. Section 77.54(7m), Stats., defines the scope of the Wisconsin sales tax exemption for sales by nonprofit organizations. Federal income tax laws require an otherwise exempt nonprofit organization to pay income tax on "unrelated business taxable income" as defined in 26 CFR 1.512(a)-1.

(b) A telephone call made by an individual acting on his or her own behalf, and not as an employee or agent for any other person. This exemption does not apply to a caller who does any of the following:

1. Sells or promotes the sale of property, goods or services for another person. Note: For example, self-employed insurance agents are not exempt from this subchapter when they or their employees make telephone calls to promote the sale of insurance policies offered by insurance companies. But an insurance company may register under s. ATCP 127.81(1)(b) on behalf of self-employed insurance agents and their employees who telemarket the company's insurance.

2. Sells or promotes the sale of goods that the caller buys from another person who controls or limits the caller's sales methods.

(c) A telephone call made in response to the call recipient's affirmative request for that call. Note: A failure to respond to a negative option ("we will call unless you say no") is not an "affirmative request" under par. (c).

(d) A telephone call made to a current client. Note: See definition of "client" under sub. (2).

(e) A telephone call made to a number listed in the current local business telephone directory.

(f) One telephone call to determine whether a former client mistakenly allowed a contractual relationship to lapse.

(g) A telephone call made to determine a former client's level of satisfaction, unless the call is part of a plan or scheme to encourage the former client to purchase property, goods or services.

(i) A telephone call, made to a party to an existing contract, that is necessary to complete that contract.

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