Data Enhancement Services
Increase Consumer Engagement & Minimize Compliance Threats
When you’re trying to improve customer engagement and prospecting initiatives, flawed or incomplete data can harm the experiences you’re trying to create, reduce operational efficiency, and put you at risk for fraud and costly compliance violations. We help you increase right party contact rates, boost ROI, reduce business waste, and mitigate risks.
Improve Data Quality with Data Enrichment & Data Append Services
All-In-One Database Scrubbing Software & Services
Businesses today need accurate and complete data in order to make informed decisions, create compelling customer experiences, operate more efficiently, and defend themselves against external threats. Luckily, there are expert solutions ready to lend a helping hand.
The right specialists, working flexibly with and around your existing internal processes, can tackle both the overarching strategy and the granular details involved in creating comprehensive customer profiles for more effective marketing, sales, and retention efforts. That leaves you free to focus on your business operations without worrying that devastating fines or lawsuits could wipe you out without warning.
At Contact Center Compliance, we provide a full suite of data solutions to identify, verify and score your contacts and enrich and append missing or incomplete information to enhance your records.
Centralize all of your data needs with a single vendor. As a trusted Tier 1 data and compliance provider, we have access to data portals that help our clients improve database hygiene for compliance, fraud, and identity verification. Whether you need high-end skip tracing or marketing demographics such as purchase power score appended, we have you covered. Concerned about fraud? We provide real-time right party contact verification.
We offer quick on-boarding and turnaround times, flexible monthly and per-job scalability and real-time support for every level of data enhancement. Additionally, you can get real-time updates and increased efficiency from our enterprise-level integrations with leading CX providers.
Flexible Integration Options to Get Results
-
1
Upload a File
Go to our website to upload a list of phone numbers and receive a return file with everything you need to be DNC and TCPA compliant.
-
2
Nightly SFTP
Schedule a nightly SFTP (Secure File Transfer Protocol) job to run in our ecosystem and receive a return file the next day.
-
3
API Connectivity
Get real-time, automated updates with our API. It’s quick and easy to set up and supports multiple locations with varying requirements.
-
4
Integrations
Enterprise-level integrations with tools you’re already using (like Salesforce, Five9, Genesys, etc.) for real-time and rapid data processing.
7 Steps To Data Enhancement Success
- 01 Practice good data hygiene on internal contact lists, as information can change frequently
- 02 Ensure data accuracy to increase right party contact rates and improve contact efficiency (especially SMS campaigns)
- 03 Scrub for reassigned numbers (as mandated under TCPA) to provide safe harbor from penalties or class-action lawsuits
- 04 Remove any disconnected numbers pre-campaign launch to eliminate unnecessary waste
- 05 Deploy skip tracing (phone/email append) to add contact records back into your lists
- 06 Increase right party contact and lower overall cost with multi-touchpoint data sources
- 07 Keep current of changing regulations and what data enhancement options are available to you based on your industry
What Sets Contact Center Compliance Apart?
-
PROVEN TRACK RECORD
With over 20 years of business compliance under our belts, we’ve seen it all, including things you may have never even thought of. We have performed over 70 billion phone number scrubs with 0 violations, fines or lawsuits incurred by our clients.
-
IN-HOUSE TEAM
Our in-house team members are passionate and extremely knowledgeable. We take the time to understand your unique business challenges, provide solutions that fit your internal processes, and support you throughout your compliance journey.
-
FLEXIBILE
Your business and internal processes are unique, and therefore require solutions with the flexibility to meet your individual needs. We provide multiple points of integration to our software to submit and receive information however you prefer.
-
INTEGRATIONS
We have teamed up with leading enterprise-level technologies of tools you’re already using to provide real-time, up to the second compliance. Easily integrate with your favorite CRM, auto dialer, SMS or ATDS system using our RESTful API.
-
ONE-STOP SHOP
We provide a single platform for both TCPA and DNC compliance and data enhancement. Get Federal, State and Internal list data suppression as well as data enhancement for reassigned numbers, right party ID and data appending.