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Do Not Call Compliance Solutions

Avoid Do Not Call Violation Penalties, Fines & Lawsuits

Avoiding numbers on Do Not Call lists is easy in theory, but the technical details can make it challenging, especially for IT departments to manage Federal, State and Internal DNC databases and Established Business Relationship (EBR) exemptions. We protect your business from costly Do Not Call list violation fines and lawsuits, thus freeing you to focus on the things you’re best at.

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Fully Adhere with all Do Not Call Rules & Regulations

Manage Federal, State & Internal DNC Compliance in a Single List Scrub

To avoid the many hazards the Do Not Call law has spawned for telemarketing businesses, you need to understand and comply with all Federal, State and Internal DNC regulations and TCPA requirements. If you're having trouble maintaining these massive DNC databases, and keeping up with all of the relevant exemptions and flags that are required to cleanse a particular list with all of these elements, you could be well-served by an alternative solution.
 
Our DNCScrub® solution includes the right ecosystem and IT resources to fully manage your Federal, State, and Internal DNC list scrubs in a single job, while also taking advantage of exemptions like EBR (Established Business Relationships) to maximize contact opportunities. You can also scrub for serial TCPA litigators and professional plaintiffs using our award-winning Litigator Scrub®.
 
Additionally, you can get real-time updates and increased efficiency from our enterprise-level integrations with platforms you’re already using, such as Salesforce, Five9, Genesys, ActiveProspect, VICIDial and Mitel. Whether you’re using an internal scrub solution or another provider, Contact Center Compliance can do all of the heavy IT lifting necessary to make sure you’re fully adhering with Do Not Call rules and regulations.
 
With over 70 billion scrubs performed (and counting), with 0 violations, fines or lawsuits incurred by our clients, you can now market with confidence.

Flexible Integration Options to Get Results

  1. 1

    Upload a File

    Go to our website to upload a list of phone numbers and receive a return file with flags of whether or not they are on the DNC list.

  2. 2

    Nightly SFTP

    Schedule a nightly SFTP (Secure File Transfer Protocol) job to run in our ecosystem and receive a return file the next day.

  3. 3

    API Connectivity

    Get real-time, automated updates with our API. It’s quick and easy to set up and supports multiple locations with varying requirements.

  4. 4

    Integrations

    Enterprise-level integrations with tools you’re already using (like Salesforce and Mitel) for real-time and rapid data processing.

DNC Compliance Checklist

  1. 01 Get a SAN number (subscription account number)
  2. 02 Access and download the DNC database daily to replace the file from the day before
  3. 03 Access and integrate State DNC lists where you conduct business (if applicable)
  4. 04 Record and maintain internal DNC requests; make updates across your entire ecosystem
  5. 05 Remove all contacts from your list who qualify for EBR exemption status
  6. 06 Scrub lead lists against Federal, State & Internal DNC lists
  7. 07 Keep current on all DNC updates, relevant exemptions and flags

What Sets Contact Center Compliance Apart?

  • PROVEN TRACK RECORD

    With over 20 years of business compliance under our belts, we’ve seen it all, including things you may have never even thought of. We have performed over 70 billion phone number scrubs with 0 violations, fines or lawsuits incurred by our clients.

  • IN-HOUSE TEAM

    Our in-house team members are passionate and extremely knowledgeable. We take the time to understand your unique business challenges, provide solutions that fit your internal processes, and support you throughout your compliance journey.

  • FLEXIBLE

    Your business and internal processes are unique, and therefore require solutions with the flexibility to meet your individual needs. We provide multiple points of integration to our software to submit and receive information however you prefer.

  • INTEGRATIONS

    We have teamed up with leading enterprise-level technologies of tools you’re already using to provide real-time, up to the second compliance. Easily integrate with your favorite CRM, auto dialer, SMS or ATDS system using our RESTful API.

  • ONE-STOP SHOP

    We provide a single platform for both TCPA and DNC compliance and data enhancement. Get Federal, State and Internal list data suppression as well as data enhancement for reassigned numbers, right party ID and data appending.

DNC Compliance Guide: How to Fully Adhere to Do-Not-Call Legislation

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