DNC Compliance

Adhere to Do Not Call Rules & Regulations to Avoid Violation Fines

We help transform your business and eliminate distractions that can result in costly violations or litigation, thus freeing you to focus on the things you’re best at. It’s a combination of the right specialists and solutions flexible enough to fit seamlessly with your existing internal processes that delivers the greatest results.

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Manage Federal, State & Internal Do Not Call 
Compliance in a Single List Scrub


If you’re having trouble maintaining the massive databases and keeping up with all of the relevant exemptions and flags that are required just to cleanse one particular list with all of these elements, there’s a good chance you’d be well-served by an alternative solution.
 
The right specialists, utilizing a solution flexible enough to fit seamlessly with your existing internal processes, can transform your business and eliminate the distractions that can result in costly violations, thus freeing you to focus on the things your business does best.
 
Our DNC Scrub® solution includes the right ecosystem and IT resources to fully manage your Federal, State, and Internal DNC list scrubs in a single job, while also taking advantage of exemptions like EBR (Established Business Relationships) to maximize contact opportunities. You can also scrub for serial TCPA litigators and professional plaintiffs using our award-winning Litigator Scrub®.
 
Additionally, you can get real-time updates and increased efficiency from our enterprise-level integrations with platforms you’re already using, such as Salesforce, Five9, Genesys, ActiveProspect, VICIDial and Mitel. Whether you’re using an internal scrub solution or another provider, Contact Center Compliance can do all of the heavy IT lifting necessary to make sure you’re fully adhering with do not call policy.

7 Steps to DNC Compliance Success

  1. 01 Get a subscription account number, or SAN
  2. 02 Access and download the DNC database daily to replace the file from the day before
  3. 03 Access and integrate State DNC lists where you conduct business (if applicable)
  4. 04 Record and maintain internal DNC requests; make updates across your entire ecosystem
  5. 05 Remove all contacts from your list who qualify for EBR exemption status
  6. 06 Scrub lead list against Federal, State & Internal DNC lists
  7. 07 Keep current on all DNC updates, relevant exemptions and flags

What Sets Contact Center Compliance Apart?

  • PROVEN TRACK RECORD

    With over 20 years of business compliance under our belts, we’ve seen it all, including things you may have never even thought of. We have performed over 70 billion phone number scrubs with 0 violations, fines or lawsuits incurred by our clients.

  • IN-HOUSE TEAM

    Our in-house team members are passionate and extremely knowledgeable. We take the time to understand your unique business challenges, provide solutions that fit your internal processes, and support you throughout your compliance journey.

  • FLEXIBLE

    Your business and internal processes are unique, and therefore require solutions with the flexibility to meet your individual needs. We provide multiple points of integration to our software to submit and receive information however you prefer.

  • INTEGRATIONS

    We have teamed up with leading enterprise-level technologies of tools you’re already using to provide real-time, up to the second compliance. Easily integrate with your favorite CRM, auto dialer, SMS or ATDS system using our RESTful API.

  • ONE-STOP SHOP

    We provide a single platform for both TCPA and DNC compliance and data enhancement. Get Federal, State and Internal list data suppression as well as data enhancement for reassigned numbers, right party ID and data appending.

DNC Compliance Guide: How to Fully Adhere to Do-Not-Call Legislation

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